Refund policy

Here is your complete, strict but refund-allowing policy written cleanly in one professional document for Divine Essentials:

Divine Essentials – Refund & Return Policy

Effective Date: Feb 18, 2026

At Divine Essentials, we are committed to delivering premium quality apparel. Due to limited inventory, exclusive releases, and strict quality control standards, we maintain a structured refund policy to protect the integrity of our brand.

By completing a purchase, you agree to the terms outlined below.

RETURNS & REFUNDS

We accept returns for a refund only under the following conditions:

  • A return request must be submitted within 7 days of confirmed delivery.

  • Items must be unworn, unwashed, unused, and in original condition.

  • All original tags must be attached.

  • Items must be free of stains, odors (including deodorant or fragrance), lint, pet hair, or any signs of wear.

  • Items must be returned in original packaging.

Any item that does not meet these standards will be rejected and returned to the customer at their expense. Divine Essentials reserves the right to deny any return that fails inspection.

NON-REFUNDABLE ITEMS

The following items are final sale and not eligible for return or refund:

  • Sale or discounted items

  • Limited drops or exclusive collections

  • Accessories, headwear, socks, and undergarments

  • Gift cards

No exceptions will be made for these categories.

REFUND PROCESSING

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method only.

  • Original shipping costs are non-refundable.

  • Customers are responsible for return shipping costs.

  • A restocking fee of up to 15% may be deducted from approved refunds.

Please allow 5–10 business days after inspection for the refund to reflect in your account. Processing times may vary depending on your financial institution.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item:

  • You must contact us within 48 hours of delivery.

  • Include your order number and clear photos of the issue.

  • The item must remain unworn and unwashed.

If approved, Divine Essentials will cover return shipping and offer either a replacement (if available) or a full refund.

Claims submitted after 48 hours of delivery will not be accepted.

EXCHANGES

We do not offer direct exchanges.
If you require a different size or item, you must submit a return request (if eligible) and place a new order separately.

Please review our sizing information carefully before purchasing.

SHIPPING DISCLAIMER

Divine Essentials is not responsible for:

  • Lost or stolen packages marked as delivered

  • Incorrect shipping addresses entered at checkout

  • Carrier delays once an order has been shipped

Customers are responsible for ensuring all shipping information is accurate at the time of purchase.

CHARGEBACKS & FRAUD PREVENTION

We actively dispute fraudulent chargebacks. Any unjustified payment disputes will be contested with supporting documentation. Divine Essentials reserves the right to refuse future service to customers who initiate fraudulent disputes.

HOW TO REQUEST A RETURN

To initiate a return, please contact:

Email: DivineEssentialsApparel
Subject Line: Return Request – Order #XXXX

Return instructions will only be provided once the request is reviewed and approved.

Divine Essentials reserves the right to update or modify this policy at any time without prior notice.